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Title
Text copied to clipboard!Shift Lead
Description
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We are looking for a dedicated and experienced Shift Lead to oversee daily operations and manage team performance during assigned shifts. The Shift Lead plays a critical role in ensuring smooth workflow, maintaining high standards of customer service, and supporting staff to achieve operational goals. This position requires strong leadership skills, excellent communication, and the ability to handle multiple tasks efficiently. The Shift Lead will coordinate with management to implement policies, resolve issues promptly, and foster a positive work environment. Responsibilities include supervising team members, managing schedules, monitoring inventory, and ensuring compliance with safety and quality standards. The ideal candidate will have prior experience in a supervisory role, possess problem-solving abilities, and demonstrate a proactive approach to managing challenges. If you are passionate about leading teams and driving operational excellence, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Supervise and support team members during shifts
- Manage daily operational tasks and workflow
- Ensure excellent customer service standards are met
- Monitor inventory levels and order supplies as needed
- Handle customer inquiries and resolve complaints
- Maintain a safe and clean work environment
- Train new employees and provide ongoing coaching
- Prepare shift reports and communicate with management
- Enforce company policies and procedures
- Coordinate with other departments to optimize operations
Requirements
Text copied to clipboard!- Proven experience in a supervisory or leadership role
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Problem-solving and decision-making abilities
- Basic knowledge of inventory management
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent; further education is a plus
- Proficiency with point-of-sale systems and Microsoft Office
Potential interview questions
Text copied to clipboard!- Can you describe your previous leadership experience?
- How do you handle conflict within a team?
- What strategies do you use to motivate employees?
- How do you ensure customer satisfaction during busy periods?
- Are you comfortable working flexible hours?
- Describe a time you improved a process or solved a problem at work.
